Generally speaking, I am not one to bet but if a group of law firm CIO’s, Practice Support Managers, eDdiscovery Counsel and others tasked with managing ESI were asked to name their biggest challenge, I would put money on cost certainty being the first or second most common response.
On the airplane the other day, I heard two corporate executives talking about the challenges that they were having with their information technology managed services contract. They were both complaining that the contract was too rigid and “cookie cutter” to benefit them and that the provider did not understand what the end goal was for the corporation.
As you might have read recently in Joe Kanka’s blog, corporate legal departments are unique. In addition to having to manage legal matters, they are business units with their very own missions, goals, objectives and budgets. They cater to multiple stakeholders, work closely with information technology departments and strive for proactive processes. Corporate legal departments need to demonstrate value to their larger organizations, which require them it to constantly consider the business implications of legal issues.
In a recent webinar hosted by the Organization of Legal Professionals, eTERA’s Mike Garner, Principal and Senior Executive Vice President, and Sam Morgan, Global Managing Consultant Discovery/EDRM discussed the various benefits and critical components of a customized managed eDiscovery services solution for corporations.
As bestselling author and world-renowned businessman Jack Welch once stated, “You shouldn’t have something in your back office that exists in someone else’s front office.” This is exactly why managed services make sense for law firms. Law firms need to be able to focus on their “front office” – the practice of law.
Let’s face it. All companies regardless of size, industry, or age, continue to face the increasing risk and burden of electronic data management. This challenge exists in the areas of: security hardware and software maintenance capital expenditures – investment in technology for competitive advantage Oh, and let’s not forget, people management. I mean, first, you … Continue reading Law Firms are Finding that E-Discovery as Managed Services is Smart Business
In part 2 of 3 of this series, I talked about intersecting points-of-view so that individuals could invent new ideas to eliminate pain, resolve fear or obtain a gain (see A Catalyst to Communication: How Managed Services Helps Providers and Clients Engage, Clarify and Close). In this week’s final part of this series, I will … Continue reading A Catalyst to Communication: How Managed Services Helps Providers and Clients Review and Renew