Very often when picking a service provider (vendor) such as an eDiscovery company or staffing agency, the end client will engage in an RFP/RFI process. While the RFP/RFI process can be extremely helpful in pre-qualifying those service providers for the short list, too often the process becomes more of a beauty contest.
In several of my previous blog posts, I have written about the importance of developing and managing relationships with vendors within the legal industry. While I prefer to refer to vendors as partners, I recognize that this is a mindset that will take time to change. And change does not happen overnight. But recognizing that vendors are needed is also an important mindset.
Recently, I had the opportunity to be a guest lecturer as part of the Organization of Legal Professionals (OLP) Paralegal Management Certification Program. As a former paralegal, I always welcome opportunities to speak with today’s paralegals about how they can enhance their management skills. While the topic of the session was law office management, my presentation focused on Managing Effective Relationships with Vendors and Preparing RFPs.
Before addressing the question of do you have the right business partners, I have a recommendation for the legal industry. Let’s eliminate the word vendor from our vocabulary and replace it with the word partner. Companies like eTERA Consulting serve as a partner to clients. We do not just provide a price sheet but add-value by providing service, solutions and strategic thinking. While corporations view their outside counsel as vendors, law firms certainly view themselves as service providers or business partners.
At some point during your legal career, you have already worked with or will utilize the services and products of outside consultants and vendors to help you achieve certain business goals and objectives. This fact is simply the business norm in several industries. In order to get the most out of working with outside consultants … Continue reading Four Approaches for Working with Trusted Advisors
In part one, I introduced you to the role of the general contractor in helping to build, manage and maintain your electronically stored information (“ESI”) and electronic discovery operations. In part two, I am providing a list of 12 evaluation criteria to help you select your general contractor – an important business decision that should … Continue reading Part Two: How to Select Your Electronic Discovery General Contractor
Let me start out by saying that there is no single vendor solution for managing all aspects of electronically stored information (“ESI”) including electronic discovery. There is no magic bullet. There is no one size fits all solution. There is no easy button. The continued growth and complexity of ESI is such that there never … Continue reading Part One: How to Select Your Electronic Discovery General Contractor
During this year’s Gartner Security Summit 2011, there was a lot of talk about the recent data breaches that have been occurring (RSA SecurID, Sony, Lockhead Martin, Epsilon, Citigroup, Sega, and the U.S. Senate to name a few) and the fact that now advanced persistent threat (APT) is a new standard – meaning that the … Continue reading Does Your Data Management or Electronic Discovery Provider Have Good Security?