Areas of Expertise

  • Media Restoration

  • Early Case Assessment

  • Data Collection

  • Forensic Investigation

  • eDiscovery

  • Hosting/Review Solutions

Education

B.S., Emerson College

M.B.A., Chapman University

Mike Chagnon

Director, Sales Operations

In his role as Director of Sales Operations, Mike Chagnon is responsible for advising, coordinating and managing client engagements and resources across the entire EDRM model including data collection, forensics, electronic discovery processing and litigation hosting. Mr. Chagnon also provides extensive training programs covering eTERA’s Forensics One and 1ntelligent One data management and reporting capabilities. Mr. Chagnon has an impressive track record leading cross-functional teams throughout the entire project life cycle leading to the successful delivery of client solutions. In addition, Mr. Chagnon has successfully developed and managed a large network of strategic partnerships including forensic collection firms.

“Mr. Chagnon has an impressive track record leading cross-functional teams throughout the entire project life cycle leading to the successful delivery of client solutions"

Mr. Chagnon has more than 26 years experience successfully developing and managing businesses. As a business executive, he has over 15 years experience identifying, developing and managing solutions within the legal, high-tech and government markets. As a highly skilled manager, Mr. Chagnon has an impressive track record leading cross-functional teams in managing client relationships throughout the entire project life cycle leading to the successful delivery of client solutions . In addition, Mr. Chagnon has successfully identified, developed and managed a large network of channel partners and strategic relationships resulting in increased revenue streams.

Prior to joining eTERA Consulting, Mr. Chagnon served as National Manager for The Oliver Group managing direct and channel efforts and Director for Pitney Bowes Legal Solutions where he was responsible for managing the design and development of litigation solutions for both the retail and wholesale litigation support services. In these positions, he developed expertise in providing litigation support and IT services to law firms and corporate clients including media restoration, data collection, forensic analysis, electronic discovery, and hosting and review solutions within the U.S. and Europe. Mr. Chagnon routinely consulted clients on the solutions necessary to successfully manage litigation, compliance, internal corporate investigations and government investigations. Before entering the legal industry, Mr. Chagnon held key management positions at GTE Government Systems, Martin Marietta Aerospace and Texas Instruments. He also had a long successful career as a major in the U.S. Army specializing in communications and intelligence. Mr. Chagnon earned his M.B.A. from Chapman University and B.S. from Emerson eTERA Consulting College.


Areas of Expertise

  • Media Restoration

  • Early Case Assessment

  • Data Collection

  • Forensic Investigation

  • eDiscovery

  • Hosting/Review Solutions

Education

B.S., Emerson College

M.B.A., Chapman University